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CarolinaBit.com Returns Policy
At CarolinaBit.com, your satisfaction with our products are of the utmost importance. Please do not hesitate to contact us with any questions or concerns that you may have concerning your purchases with us.
At CarolinaBit.com, we accept refunds and exchanges.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
1. Product with obvious signs of use.
2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
3. Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account or credit card company again. There is often some processing time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please call or text us at 828-971-1588.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please call or text us at 828-971-1588 and send your item to: CarolinaBit (attn. Curt Leonard) 389 Weaver Road, Lexington, NC 27295 United States.
To return your product, you should mail your product to: CarolinaBit (attn. Curt Leonard) 389 Weaver Road, Lexington, NC 27295 United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
At CarolinaBit.com, we are committed to providing you with competitive prices. However, due to market changes, prices are subject to change without notice.
Returns Policy Questions
Should you have any additional questions not covered in the returns policy above, please call or text us at 828-971-1588.
THANK YOU FOR CHOOSING CAROLINABIT.COM.
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