Return Policy

CarolinaBit.com Returns Policy

 

At CarolinaBit.com, your satisfaction with our products are of the utmost importance. Please do not hesitate to contact us with any questions or concerns that you may have concerning your purchases with us.

 

At CarolinaBit.com, we accept refunds and exchanges.

 

Returns

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted:

 

1. Product with obvious signs of use.

2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

3. Any item that is returned more than 30 days after delivery.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

 

If you haven’t received a refund yet, first check your bank account or credit card company again. There is often some processing time before your refund is officially posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at carolinabit61@yahoo.com.

 

Sale items

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at carolinabit61@gmail.com and send your item to: CarolinaBit (attn. Curt Leonard) 389 Weaver Road, Lexington, NC 27295 United States.

 

Shipping

 

To return your product, you should mail your product to: CarolinaBit (attn. Curt Leonard) 389 Weaver Road, Lexington, NC 27295 United States.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

 

Service Policy

 

At CarolinaBit.com, we are committed to providing you with competitive prices. However, due to market changes, prices are subject to change without notice.

 

Returns Policy Questions

 

Should you have any additional questions not covered in the returns policy above, you may contact us with the following options:

 

Phone: (336) 731-3495

 

Text: (336) 971-1588 (Preferred Option)

 

Email: carolinabit61@yahoo.com

 

or visit our contact page at http://www.carolinabit.com/contact.html and fill out our contact form and we will get back to you at our earliest convenience.

 

THANK YOU FOR CHOOSING CAROLINABIT.COM.

 

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